Cancellation Policy

Please Be Aware Of Our Cancellation Policy - any appointments cancelled within 24 hours (Burgess Hill) or 72 hours (Harley Street) will be charged at full price. Real Health & Aesthetics are happy to move or cancel appointments but require 24 hours’ notice (Burgess Hill) or 84 Hours' notice (Harley Street). Failure to attend without notice will result in fees being charged in full. 

However, if an alternative appointment is booked during the billable period above, Real Health & Aesthetics will only charge a discretionary 50% fee.

Real Health & Aesthetics objective is that all clients receive the best possible experience. If you are running late for your appointment, we will do our best to accommodate you. Please be aware that late arrival may result in a shortened or cancelled appointment. A cancelled appointment will result in the fee terms detailed above.

TERMS AND CONDITIONS
Appointments can be moved or cancelled free of charge when the request is made with more than 24 hours' notice (Burgess Hill) or 72 hours' notice (Harley Street). You can do this using the link sent to you at booking confirmation.

If a client should cancel their appointment within 24 hours (Burgess Hill) or 72 hours (Harley Street) of the appointment, they will be charged in full. Alternatively, a client can move the appointment time, subject to a 50% cancellation fee.

Cancellation or rescheduling fees will be issue as supplementary fee invoice to the client and are to be paid in full to within 15 days of the date of the issued invoice. 

In the case of extenuating circumstances, a client may appeal cancellation charges by submitting a Cancellation Appeal Form, which can be requested by calling or emailing us. A decision on the outcome of a client’s appeal may take up to 10 working days.